Privacy Policy
Clean Easy Supplies Pty Ltd – www.cleaneasysupplies.com.au is owned and operated by Clean Easy Supplies Pty Ltd, ABN 18644970927 in the Commonwealth of Australia.
This Privacy Policy sets out how Clean Easy Supplies Pty Ltd (CES) collects, stores, uses and discloses personal information. CES is committed to protecting your privacy in accordance with the laws of Australia including the Privacy Act. This policy describes our current policies and practices in relation to the handling and use of personal information.
CES collects and holds personal information such as your name, email address and address. In addition, we may hold information which you have provided relating to products or services you have participated in or purchased from us.
Where required by law, we will provide you privacy information (in the form of a Privacy Notice or other privacy disclosure documentation) specific to the products or services you want to obtain from us or specific to your dealings with us.
Please note this Privacy Policy is valid exclusively for CES. For more information pertaining to this Policy and our other Policies, please refer to the contact at the end of this Policy.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- Whether the information or opinion is true or not; and
- Whether the information or opinion is recorded in a material form or not.
What kinds of personal information do we collect and hold?
The personal information collected and maintained by CES generally includes your name, email address, address, payment information, details of the buyer, customer information, data, contact details and information specific to the information you would like to receive from us and products or services you decide to purchase from us or your dealings with the specific CES business.
Any personal information which we keep about you such as your address enables us to continue to deliver and enhance the products and services we provide. We recognise and support your right to privacy in relation to this information and will continue to handle it with care and in accordance with legal requirements.
How do we collect your personal information?
CES collects and holds personal information in relation services it offers. Where it is possible, we collect your personal information directly from you in person, in writing, over the telephone, by facsimile, through our online services and/or by electronic messages. In some circumstances, we may also collect it from:
- third parties who you have asked to provide your personal information to us:
- our service providers;
- Phone, Email or SMS.
- law enforcement, dispute resolution, statutory and regulatory bodies;
- marketing organisations, including through the use of purchased lists;
- publicly available sources such as the Internet and telephone directories; and/or
Unless we are required or permitted by law to collect sensitive information about you, we will only do so by obtaining your consent.
Website tracking
We may collect information about your visit to our site to assist us to measure and improve our website. Examples of information that we collect include: day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what country and state you are in.
We may use Google Analytics to collect visitor information so that we can better understand how to improve our products and services for you. One of the primary methods used by this tool is the placement of cookies. Please refer to our cookie policy for more information.
We also use other external companies for the following purposes:
- for web hosting services for this website; and/or
- to gather non-personal information (using cookies) in order to evaluate the website’s effectiveness, for example online marketing activities.
For what purposes do we collect, hold and use your personal information?
CES needs this information to manage the information we provide to you and keep track of products you may purchase or other services you may use. This information has been given to us on a strictly confidential basis and will only be used for the purposes for which it was provided, and in provision of those products and services. We disclose personal information to third parties who we believe are necessary to assist us and them in providing the relevant services and products.
We collect, hold and use your personal information for the purposes of providing our products and services and managing our business. This may include:
- conducting customer research and analytics in relation to our service and products, and improving our service and products;
- handling complaints and disputes;
- training our employees, agents and representatives;
- marketing our services and products and those of our related companies and business partners that may interest you;
Who do we disclose your personal information to and why?
CES may, from time to time, provide you with information about products and services offered by CES other affiliates of CES and the products and services which we have designed and developed. Unless you request otherwise you authorize CES to contact you with information which we think may be relevant or of interest to you.
We may disclose your personal information to others for the purposes specified in the section above. This may include disclosure to:
- our related companies;
- government, law enforcement, dispute resolution, statutory, regulatory or enforcement bodies and agencies;
- external data collection and verification agencies;
- the agent and contractor of any of the third parties above; and/or other parties as required by law.
We may also disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.
We will not disclose your sensitive information for any purpose, other than the purpose for which it was collected, or a directly related secondary purpose, unless you otherwise consent.
We use precautions to protect information and as such confirm that once information is no-longer needed we have a policy for disposal. Your credit card information is not kept on file.
Direct marketing and your privacy
From time to time, we may use your personal information to advise you about or offer you other products or services that may be relevant and of interest to you. If you do not want to receive these offers from us (including product or service offerings from us on behalf of intermediaries and/or our business partners), please email [email protected]
In some instances, we may disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.
We do not use or disclose sensitive information for the purposes of direct marketing.
How do we hold your personal information?
We may hold your personal information in a number of ways, including:
- in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
- in paper records.
Where it has been collected from our or your agent, or our service providers, they may also hold copies of your personal information.
Where it has been collected for the purposes of providing a product or service, the product or service provider may also hold copies of your personal information.
We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and information collected for different products and services.
Links to external sites
We may include links to external sites that we consider contain content relevant to the information that you were seeking from us. Where these links occur, we accept no responsibility for the accuracy of the content, the privacy or security of those sites or your reliance on any information contained within any such site.
Contacting us about access to, and correction of, your personal information
CES aims to ensure that your personal information is accurate, up to date, complete and relevant. You can seek access to and correct your personal information by contacting us.
If you would like to seek access to, or revise, your personal information, or feel that the information we currently have on record is incorrect or incomplete, please contact us using the following contact details:
Phone: 0392909810
Email: [email protected]
You may not access or correct personal information of others unless you have been authorised by their express consent or otherwise under law, or unless they are your dependents under 16 years.
If you do not agree to the above or will not provide us with personal information, we may not be able to provide you with our services or products. In cases where we do not agree to give you access to some personal information, we will give you reasons why.
Making a complaint
If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint by email below.
Email to: [email protected]
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 14 working days. If this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve your complaint.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time for any reason. We will publish changes to this Privacy Policy on this website. Continued usage of this site means your consent to the terms of this policy.