Return Policy – Clean Easy Supplies Pty Ltd
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
Items that are purchased via this site may be refunded within 7 days of delivery for any unopened product(s) only. All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address and your product(s) did not arrive. To obtain a refund, you need to have an “RMA” number which will be issued to you from Clean Easy Supplies Pty Ltd once you have correctly filled out the “Product Returns” form. The goods may be returned to the sender at the expense of the purchaser.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Clean Easy Supplies Pty Ltd
Returns Policy & Refund Conditions
At Clean Easy Supplies Pty Ltd we want to ensure you can benefit from the items you purchased. If you have changed your mind on a purchase, we will exchange your item or refund your original payment, provided that:
- You return the item within 7 days (inclusive) from the tracked date of delivery
- You produce your original invoice (receipt) when you return the item
- The item is in original unused, saleable condition and the packaging is not damaged
If you are not able to comply with these requirements, Clean Easy Supplies Pty Ltd reserves the right to refuse an exchange or refund on change of mind items.
If the alternative product is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
To obtain a refund and for more information, please get in touch on [email protected] for more details.
Once we have received your email, we will contact you within 24 working hours and guide you and answer any probable questions.
You will be required to send your item(s) back to our warehouse.
Please send all returns to:
Clean Easy Supplies Pty Ltd
1455B Center Road
Clayton 3168 VIC
Last updated on May 31, 2021